Privacy Policy

This Privacy Policy sets out the way in which C Corporation Ltd (trading as Corban Group) (“we” and “us”) collects, uses, and stores any information that you supply to us when contacting our organisation.

Corban Group is committed to ensuring that your data is protected and that all personal information is respected. Where you provide specific information by which you can be identified when communicating with us, then that information will only be used in accordance with this Privacy Policy. This policy becomes effective from 25 May 2018.

Organisation Contact Details:

• Legal Name: C Corporation Ltd (trading as Corban Group)

• Registered Address: 8 Shepherd Market, Suite 178, London, W1J 7JY, UK

• Email: info@corbangroup.co.uk

• Phone: 020 4534 7006

• Data Controller: Harvey Asprey – email: information@corbangroup.co.uk; phone: 020 4534 7006

This policy (together with any other documents referred to) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand how we handle your personal data and what we do with it. By contacting us and continuing to communicate with us, you are accepting and consenting to the practices described within this policy. You have the right to withdraw your consent at any point.

Information Collection

In order to keep you informed of property-related matters, we collect certain information from you. As part of this process, you will need to give us your contact information. Corban Group is the sole user of the information we collect from you. We do not share this information with others unless it is with your consent or required for contractual or legal reasons. We use the information given to us by you to provide our business services in the way that is set out in this Privacy Policy.

You may provide us with information about yourself (or about other people related to you) by filling out forms on our website or by corresponding with us by telephone, email, or otherwise. This includes information you provide when you register via our website, at our office, or through a promotion or survey.

Examples of information we may collect directly from you include:

• Name(s): Your full name (first name and last name).

• Contact Information: Email address, postal address (and post code), telephone number(s).

• Referral Information: Details on where or how you heard about us.

• Third-Party or Related Person’s Information: For example, if you designate someone else as a key holder for a property or if another individual is included in the purchase or sale of a property, we may collect their details as provided by you.

• Communication Preferences: Your preferences for how we contact you (e.g. email newsletters, phone calls, etc.).

• Information from Other Sources: Any information we receive from third parties in the course of our business (for instance, references or details from partners that help us serve you).

Information Collected When You Visit Our Website

We use cookies and other tracking technologies (including Google Analytics) to collect information when you visit our site or view our online advertisements or promotions. These technologies help us understand how visitors use our website and marketing materials. Examples of information we may collect with these technologies include:

• IP Address: Your device’s IP address, which can give general location information.

• Browsing Information: The web pages on our site that you view and the links you click on our site.

• Online Identifiers: Cookie data and other identifiers that help us recognize you or your device when you return to our site.

(Our use of cookies and Google Analytics means that some of your browsing data is collected for analytics purposes. You can manage your cookie preferences via your browser settings. We do not use this data to personally identify you, but rather to improve our website and services.)

Third-Party Service Providers

We engage third-party service providers to perform certain business operations on our behalf. In doing so, we may share your personal information with them when necessary. We provide these service providers only with the personal information they need to perform the services we request, and we require them to protect your information appropriately and not use it for any other purpose.

For example, we may rely on third-party companies or contractors to:

• Fulfil your service requests and respond to your inquiries or questions.

• Host our website, manage our IT infrastructure, or deliver email newsletters and other communications on our behalf.

• Analyze our data (sometimes combining it with data from other sources) so that we can send you relevant communications or improve our services.

• Conduct research or analytics to improve our products, services, and marketing strategies.

• Perform other services that support our business operations or that you have requested (e.g. secure document storage, payment processing, etc.).

If you prefer not to receive communications from us (such as marketing emails), you can always opt out by following the instructions provided in those communications or as described in this Privacy Policy. (See the Marketing section below for more details on how to manage your communication preferences.)

How We Use Your Information

Our main uses of your information are described above – in general, we use your personal data to keep you updated regarding property sales and purchases and to communicate with you during any sale or purchase process. We also use it to help us understand your needs and provide you with the best possible service.

For instance, we maintain records that may include information about your property status and history, location preferences, and specific property requirements. This helps us tailor our services to you. In addition, we may use your data for the following purposes:

• Responding to You: To respond to your requests, inquiries, or questions and provide any information or services you have asked for.

• Fulfilling Contracts: To carry out our obligations arising from any contracts entered into between you and us, and to provide you with the services and information you expect from us.

• Fraud and Legal Compliance: To protect against or identify possible fraudulent transactions, and to comply with legal requirements aimed at preventing fraud or other illicit activity.

• Periodic Communications: To send you periodic communications with information about Corban Group and property-related content that we believe will be of interest to you. (For example, updates on new properties on the market or relevant news in the property sector.)

• Property Alerts by Phone: In some cases, we might call you about properties or related services we think may be of interest to you (for instance, if you have expressed interest in being contacted by phone about urgent or exclusive opportunities).

• Service and Business Improvement: To analyze the use of our products and services and to develop or improve them, as well as to refine our marketing strategies. This includes ensuring compliance with our Terms and Conditions and effectively managing our business operations.

Lawful Basis for Data Processing

We will only process your personal data where we have a lawful basis to do so under applicable data protection law (such as the UK General Data Protection Regulation). Corban Group processes your data primarily under the lawful basis of legitimate interests in relation to potential property sales, purchases, and related services. For example:

• If you request information about a property or one of our services (whether via our website, by phone, or in person), we consider it a legitimate interest to use your personal data to respond to your request.

• If you engage in a transaction with us (such as instructing us to market a property or making an offer on a property), we will process your data as necessary to perform that contract with you.

• We may also need to process and retain certain data to comply with legal obligations – for instance, verifying identity to prevent fraud or money laundering as required by law.

Where our processing of your data is based on your consent (for example, if you explicitly opt in to receive a newsletter), you have the right to withdraw that consent at any time (see The Right to Withdraw Consent section below).

Choice & Control

We aim to ensure that the personal information we hold is accurate and up-to-date. If you believe that any information we are holding about you is incorrect or incomplete, please contact us as soon as possible at the address or contact details provided above. We will promptly correct or update any information found to be incorrect.

You have control over how we use your data. For example, if you initially consent to receive marketing communications but later change your mind, you can opt out at any time (see Marketing below). We also honor your rights under data protection law, such as the right to request access to the information we hold about you, to correct it, or to request deletion in certain circumstances (see Access Rights and The Right to Withdraw Consent).

Information Shared with Data Processors (Third Parties)

In order to progress a property sale, purchase, or to assist with a property-related inquiry, we may need to share certain information about you and/or your property with trusted third parties acting as data processors on our behalf. These third parties are used to help facilitate transactions and provide services, and we only share data that is necessary for the specific purpose. The types of data processors we may use include (but are not limited to):

• Solicitors or Conveyancers: To handle legal aspects of property transactions.

• Mortgage Brokers or Lenders: If you are obtaining financing, to assist with the mortgage process.

• Property Surveyors, Repair or Maintenance Contractors, and Cleaners: Professionals who might need your details to arrange property surveys, repairs, maintenance work, or cleaning services as part of preparing a property for sale or resolving issues during a transaction.

• Photography and Graphic Services: Photographers or graphic designers who create marketing materials (e.g., property photographs or floor plans) may receive limited information such as property address and scheduling details.

• Signage and Marketing Contractors: For example, companies that manage “For Sale” boards or other promotional signage for properties.

Please note that this list is not exhaustive and may be updated from time to time as we work with different partners. In all cases, we ensure any third-party data processor handles your information securely and in accordance with data protection laws, and only uses it for the purposes we specify.

Marketing

We may use the data we hold about you to inform you about properties, services, or market updates that we think may be of interest to you. Our primary method of contacting you for marketing purposes is via email (for example, property newsletters or announcements). Occasionally, we might also use other means of communication (such as phone or postal mail) if appropriate and if you have provided those contact details to us, but email will be our default for routine updates.

We will inform you at the time we collect your information if we intend to use it for marketing. Since we operate on an opt-out basis for marketing communications, we will assume you are interested in receiving property updates from us unless you explicitly opt out. If you do not wish to receive any marketing communications from us, please let us know at the point of data collection or anytime thereafter. You can change your mind at any time by contacting our Data Controller (Harvey Asprey) to withdraw from marketing communications. Every marketing email we send will also include an easy option to unsubscribe or opt out of future messages.

Rest assured, choosing not to receive marketing messages from us will not affect other communications we may need to send you for the purpose of providing our services (for example, emails or calls directly related to an ongoing property transaction or inquiry).

Customer Care and Correspondence

As part of our customer care process, we may contact you after a property sale or purchase that you have been involved in through Corban Group. This follow-up is typically to ensure that everything went smoothly, to see if you need any additional assistance, or to request feedback and references regarding our services. Additionally, if you have lodged a complaint or expressed any issues, we may get in touch as part of our effort to address and resolve the matter to your satisfaction.

We value our relationship with our clients and believe that open communication helps us improve our services. Any correspondence with you, whether by phone, email, or post, will remain professional and respectful, and will be handled in line with this Privacy Policy.

Market Research

From time to time, we may also use your information to contact you for market research purposes or to solicit your opinion on our services and the property market. We might reach out by letter, phone, SMS, or email to ask if you would like to participate in surveys or provide feedback. Participation in market research is entirely voluntary, and you can decline such requests with no impact on the services we provide to you.

Information gathered through market research will be used to improve our offerings, understand market trends, and enhance customer satisfaction. Any feedback you provide directly to us may be recorded along with your contact information, but if we publish or share broader research insights, we will do so in an aggregated or anonymized form so that individual respondents are not identifiable.

Fraud Prevention

In order to protect against fraudulent property activity and comply with our legal obligations, we are required by law to verify the identity of all our customers involved in a property sale or purchase. We will use the data that you supply to us (such as identification documents or proof of address) and may cross-reference it with other information we hold about you or with external databases and sources, as allowed by law.

Where necessary, or when required to do so by law, we may pass information we hold about you to other organisations involved in fraud prevention and detection. This can include law enforcement agencies, regulatory bodies, or other organizations that specialize in the prevention of fraud and money laundering. Any information shared in this context will only be used for the purposes of verifying identity, preventing fraud/money laundering, or as otherwise required by law.

Our goal is to ensure that all property transactions conducted through Corban Group are legitimate and secure. We appreciate your understanding and cooperation in providing any information we need to fulfill these legal requirements.

Retention and Disposal of Personal Data

Corban Group has a documented internal policy outlining how we collect, retain, and dispose of personal data. This policy details the types of information we hold, the reasons we hold it, and the length of time we retain it, taking into account our business needs as well as compliance with external regulations and legal standards.

In general, we will retain your personal information for the period necessary to fulfill our business purposes and the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, even after a property transaction is completed, we might retain certain details for a number of years to comply with financial regulations, tax laws, or anti-money laundering rules that mandate record-keeping.

When personal data is no longer needed for the purposes for which it was collected, and we are not legally required to retain it, we will ensure it is securely disposed of or anonymized. We regularly review the data we hold and erase or anonymize personal data that is no longer required.

The Right to Withdraw Consent

You have certain rights regarding your personal data and how it is used. One of these is the right to withdraw your consent. If at any time you have given us consent to use your personal information (for example, consent to receive marketing emails), you have the right to withdraw that consent. Withdrawing consent will not affect the lawfulness of any processing we carried out based on your consent before you withdrew it.

Additionally, you have a legal right to see the personal data that we hold about you. If you decide that you no longer want to receive communications from us, or you do not want us to contact you regarding property marketing matters, please inform us and we will respect your choices. (See the Marketing section above for how to opt out of marketing communications.)

Exercising your right to withdraw consent or to object to certain processing will not incur any fees, and can be done by contacting our Data Controller (see contact details at the top of this policy). We will act on your request as soon as reasonably possible and in accordance with applicable law.

Security

We are committed to ensuring that your information is held securely. In order to prevent unauthorized access or disclosure, we have put in place robust physical, electronic, and managerial procedures to safeguard and secure the information we collect. These measures include up-to-date firewall protection, encryption where appropriate, secure data storage facilities, and strict access controls to your information.

All data is processed and stored within the United Kingdom or otherwise within the European Economic Area (EEA). The computers and servers that store your personal information are kept in secure environments, and we work with professional IT service providers to manage our systems and security. These providers are instructed to maintain high security standards and to prevent unauthorized access to our systems. We regularly review our security policies and update them as needed to address new potential threats or vulnerabilities.

While we strive to protect your personal data, it’s important to note that no method of transmitting or storing data is completely secure. However, we take all appropriate steps required by law and good practice to ensure your data’s safety.

The Right to Lodge a Complaint with a Supervisory Authority

We always aim to deliver an excellent service. If you are unhappy with any aspect of our work or how we have handled your personal information, we encourage you to contact us so we can address your concerns. In the first instance, please reach out to Harvey Asprey (our Data Controller) to discuss your issue. You can contact him via email at information@corbangroup.co.uk or by phone at 020 4534 7006. We have an internal complaints procedure and will do our best to resolve any legitimate concerns amicably and promptly.

If you have raised a complaint with us and are not satisfied with the outcome, you have the right to escalate the matter. For general complaints related to our property services (for example, if you feel we have not met our obligations as an agent), you may contact The Property Ombudsman, which is an independent body that adjudicates disputes in the property sector.

If your complaint is specifically about how we have handled your personal data and you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the supervisory authority for data protection in the UK. You can contact the ICO or use their online report form (available at: https://ico.org.uk/concerns/handling/) to report your concern or seek guidance.

Access Rights

You have a right to access the personal information that we hold about you. This is sometimes called a "Subject Access Request." If you would like to obtain a copy of the personal data Corban Group holds about you, please send us a request in writing. You can email your request to our Data Controller at information@corbangroup.co.uk or write to us at our postal address provided above.

To help us process your request efficiently, please provide your name and contact information and detail the information you are seeking. We may need to verify your identity before releasing data to ensure that we do not disclose personal information to the wrong person.

We will acknowledge your request as soon as possible and let you know if we need any further information from you. We will then respond within the timeframe required by law (usually within one month of receiving a valid request, although this period can be extended by an additional two months for complex requests). Our response will include an explanation of any personal data we hold about you, how we are using it, who it may be disclosed to, and other information as required by law. There is generally no fee for making an access request, unless a request is unfounded or excessive, in which case a reasonable fee may be charged as permitted by law.

Links to Other Websites

Our website may contain links to third-party websites for your convenience or information. Please note that if you follow a link to any of these external sites, this Privacy Policy will no longer apply. Corban Group has no control over the content, policies, or practices of other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting those websites, and such sites are not governed by our Privacy Policy.

We encourage you to exercise caution and review the privacy policy of any third-party website you visit before providing any personal information. This will help you understand how those websites collect, use, and share your data. Corban Group is not responsible for any products, services, or content offered on third-party websites.

Changes to This Policy

We will periodically review this Privacy Policy and update our privacy information as necessary. Any changes we make will be posted in the latest version of this document, which will be made available on our website or can be requested from our office. We encourage you to review this Privacy Policy from time to time to ensure that you are happy with any changes.

If the changes are significant, we may also inform you directly (for example, via email notification) about the updates. However, regardless of whether we send a specific notification, your continued use of our services and communication with us after we make changes to the Privacy Policy will signify your acceptance of those changes.

Please remember that you always retain the right to control how we contact you and how we process your data, as outlined in this policy and under applicable law.

Feedback and Contact

We want to make sure we’re providing you with all the information you need about how we protect your privacy and security. If you feel that something important is missing from this document or if you have any feedback, questions, or concerns about our Privacy Policy or data practices, we encourage you to get in touch with us.

For any feedback or inquiries related to this Privacy Policy, please contact our Data Controller, Harvey Asprey, at information@corbangroup.co.uk or by calling 020 4534 7006. You can also write to us at the Corban Group registered address provided above. We will be happy to assist you and address any issues or questions you may have.

Thank you for taking the time to read our Privacy Policy. We value your trust and are committed to protecting your personal information.